Course Details

This course teaches you how to say the right thing at the right time, especially when interacting with aggressive or difficult people. Assertiveness increases the chance of success in any communication situation. Assertiveness Skills Training Course is an effective training program.

Objectives:

• To increase self-esteem and confidence when dealing with difficult situations
• To be able to identify your own behavioural style and that of others
• To learn the difference between aggressive, passive, and assertive behaviours
• To learn how to use a variety of assertiveness techniques
• To improve communication and interpersonal skills
• To have the opportunity to practise new behaviours in a safe and supportive environment