Course Details

Objectives:

• To set clear guidelines for effective communication
• To consider the role of good interpersonal skills in the multicultural workplace of the Gulf
• To understand different behavioural styles and learn to modify your behaviour to achieve best results
• To understand how to stay present 'in the moment', 'listen for intent', and influence your listener positively
• To understand how to communicate effectively when the stakes are high and you need to neutralise arguments effectively
• To understand how to give and receive constructive feedback as a way to build better relationships
• To demonstrate assertive behaviour
• To make use of all of the above skills to ensure effective teamwork
• To create individual action plans for ongoing personal development