Course Details

PA and Secretarial Training Courses is available here. This course would ideally suit those currently working as a PA (personal assistant), or an executive secretary who wish to refine and revise their current skills.

Objectives:

• To define and develop the skills and attributes of a highly effective PA
• To enhance the overall productivity of the manager / team, and ensure the smooth running of the office
• To plan, organize, and manage time more effectively
• To communicate confidently and professionally with colleagues and customers
• To deal with the additional pressures of supporting more than one person
• To deal professionally with difficult and challenging situations in the workplace
• To enhance your professional business writing skills
• To consider the implications of organizing business travel for your manager and team
• To revise and refresh the guidelines for handling all telephone calls in a professional and helpful manner