Course Details

Professional Secretarial and Administration Skills Training is done by us. The role of being a professional secretary or administrator requires: excellent office skills, accurate filing, preparing for meetings, dealing with people, both on the telephone and face-to- face, exceptional interpersonal abilities, and first class business writing and communication skills. This programme covers all of these, and more.

Objectives :

• To understand the importance of effective administration skills within an organization
• To develop the skills needed to be a professional secretary
• To enhance your communication and interpersonal skills
• To manage your time efficiently and be able to think proactively
• To learn how to set up and manage effective filing systems
• To learn how to manage petty cash systems
• To understand how to manage stock and stationery supplies
• To enhance telephone skills and understand correct telephone etiquette
• How to be assertive and build a good rapport with your manager