Course Details

Customer Care and Telephone Skills course is available here with us. Statistics show that it costs approximately eight times as much to find a new customer, compared to keeping an existing one. 

Objectives:

• Delegates will learn how to prevent and handle complaints
• The importance of customer service and customer care will be emphasised throughout the two days of the programme
• The difference between 'ordinary' and 'extraordinary' service will be discussed
• Delegates will examine and practise good telephone manners and how to deal face-to-face with customers
• They will understand how each individual contributes to the company's overall image
• The special techniques necessary to be effective on the telephone will be demonstrated and practised
• Delegates will be able to identify correct and incorrect telephone standards