Course Details

Sales Training on Telephonic Skills is available here. This programme is specifically designed for people who spend at least 50% of their time on the phone with customers. This course is essential if your staff have not been trained in effective telephone skills.

Objectives :

• To understand how each individual using the telephone contributes to the company's overall image
• To identify the skills and techniques required for excellent telephone etiquette
• To learn the best language and voice tone to use when speaking to different types of callers
• To learn how to manage the 'upset / angry' caller
• To understand the importance of active listening and useful questioning
• To identify correct and incorrect telephone standards for dealing with all calls
• To learn and practise how to be most helpful and effective on the telephone