Course Details

Customer Relationship Management Program is available here. This programme is very participative and allows delegates to address issues in a practical way that clarifies the relationship between customer care and overall business strategy.

Objectives :

• To understand the components of successful customer care
• To know how to develop a plan for implementing effective customer care
• To understand how you, as a leader, can help to develop a customer focused team
• To be able to assess your own, and your company's performance in the different levels of customer service
• To identify customer service barriers within your organization
• To improve the standards of service to your customers, by understanding their future needs and expectations
• To explore ways you can WOW! your customers by 'going the extra mile'
• To learn how to offer alternative solutions and successfully deal with unrealistic customer requests
• To understand why customers complain and how to deal professionally with complaints